Frequently Asked Questions
When does the cocktail ship each month?
You can expect it to ship between the 22nd and the last day of the month. Once in a while, it takes a tad bit longer but we always keep you in the loop along the way. Shipping times to your location can vary from the ship date.
How does the subscrition billing work?
The first time you subscribe, your payment will be processed for your first shipment immediately. This order date is for the next subscription ship date at the end of the next month.
Afterwards, payments will be processed on the 15th of each month. On first shipments ordered before the 20th of each month, your first order will ship after the 20th of that month.
For all members who join after the 20th of each month, you will automatically receive a box the next month.
Can I cancel, pause, or skip a month?
You bet you can. Login anytime here and update your preferred settings. We charge on the 15th of each month for the cocktails headed your way.
You can pause, skip or cancel your member ship. Just login to your customer account on the website. Go to mange subscriptions on the right and go in and modify your settings.
What if I don't like the cocktail?
We have a huge community of cocktail lovers and a wide variety of pallets. We offer a 100% satisfaction guarantee. You can return the cocktails to our location in Port Coquitlam and exchange them for ones you prefer or refund. Or ship back and we will put a credit on your next order. Return shipping is not covered, however.
What can I add to my order every month?
You can add to your shipment each month in the manage subscription area. Available products are shown below your order.